Terms of Use

1. Acceptance of These Terms

These Terms of Use ("Terms") govern your access to and use of the website located at kalvessiapremiumstay.com (the "Website"), which is owned and operated by ("we", "us", "our"). By accessing, browsing or otherwise using the Website, you acknowledge that you have read, understood and agree to be bound by these Terms in their entirety, together with our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must immediately cease using the Website. We reserve the right to amend these Terms at any time. The date of the most recent revision appears at the top of this page. Your continued use of the Website after any amendment constitutes your acceptance of the revised Terms.

These Terms constitute a legally binding agreement between you and under the laws of New Zealand.

2. Purpose of the Website

The Website is provided as an informational and transactional resource enabling visitors to:

• Learn about the accommodation, facilities, dining, entertainment and casino offerings available at Kalvessiapremiumstay in Kerikeri, New Zealand;
• Submit reservation requests and enquiries for hotel rooms, suites and other available packages;
• Review rates, availability, policies and special offers;
• Contact our reservations and guest services teams; and
• Access general information relevant to planning a visit to the property.

The Website is not intended to constitute a comprehensive catalogue of every service or facility available on-property, and all information is subject to change without prior notice.

3. Permitted Use

3.1 Lawful and Authorised Use

You may use the Website solely for lawful, personal and non-commercial purposes consistent with these Terms. Specifically, you agree that you will not:

• Use the Website in any manner that violates any applicable New Zealand law or regulation, or the laws of the jurisdiction from which you are accessing the Website;
• Reproduce, duplicate, copy, sell, resell or exploit any portion of the Website, its content or its services without our express prior written consent;
• Transmit any unsolicited or unauthorised advertising, promotional material or spam;
• Attempt to gain unauthorised access to any part of the Website, server, network or database connected to the Website;
• Introduce viruses, trojans, worms, logic bombs or any other material that is malicious or technologically harmful;
• Use any automated device, software, process or means (including robots, spiders or scrapers) to access, monitor, copy or retrieve any content from the Website without our prior written consent;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• Use the Website to collect or harvest personally identifiable information about other users; or
• Engage in any conduct that restricts or inhibits any other person's use or enjoyment of the Website.

3.2 Reservation of Rights

We reserve the right to terminate or suspend your access to the Website at any time, without notice and without liability, if we reasonably believe you have breached these Terms or that your conduct may expose us or any third party to harm or legal liability.

4. Intellectual Property

4.1 Ownership

All content on the Website, including but not limited to text, graphics, logos, photographs, images, audio clips, video clips, digital downloads, data compilations and software, is the property of or its content suppliers and is protected by New Zealand and international copyright, trade mark and other intellectual property laws.

4.2 Trade Marks

The name Kalvessiapremiumstay, the associated logo and all related names, marks, designs and slogans displayed on the Website are trade marks of . Nothing on the Website grants any licence or right to use any trade mark without our express prior written consent. All other trade marks, service marks and logos displayed on the Website are the property of their respective owners.

4.3 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and make personal, non-commercial use of the Website. This licence does not include the right to:

• Download or copy account information for the benefit of another person or entity;
• Modify, adapt, translate, reverse-engineer, decompile or disassemble any portion of the Website;
• Create any derivative works based on the Website or its content; or
• Frame or mirror any part of the Website without our written consent.

This licence terminates automatically if you breach any of these Terms.

5. Reservation Requests and Booking Terms

5.1 Nature of Requests

Completing a reservation request form or enquiry via the Website constitutes an offer by you to book accommodation or services at Kalvessiapremiumstay. No reservation is confirmed until you receive a written booking confirmation from us by email. We reserve the right to decline any reservation request at our sole discretion.

5.2 Accuracy of Information

You are responsible for ensuring that all information you provide during the reservation process is accurate, complete and current. accepts no liability for errors or losses arising from inaccurate information submitted by you.

5.3 Rates and Pricing

All rates displayed on the Website are quoted in New Zealand Dollars (NZD) and are inclusive of GST at the applicable rate unless otherwise stated. The following table outlines our general rate and pricing principles:

5.4 Cancellations and Amendments

Cancellation and amendment conditions vary by rate type and package. The specific conditions applicable to your reservation will be clearly stated in your booking confirmation. We strongly advise you to review those conditions before completing your reservation. Where a reservation is non-refundable, no refund will be issued upon cancellation regardless of the circumstances.

5.5 Check-In and Check-Out

Standard check-in and check-out times are as communicated on the Website and in your booking confirmation. Early check-in and late check-out are subject to availability and may attract additional charges.

5.6 Payment

Payment details, accepted payment methods and deposit requirements will be communicated to you as part of the reservation process. By providing payment details, you confirm that you are authorised to use the payment method provided and that it has sufficient funds or credit to satisfy the amount due.

6. Age Restrictions

6.1 General Minimum Age

Use of the Website and the submission of reservation requests is permitted only to persons who are 18 years of age or older. By using the Website, you represent and warrant that you are at least 18 years old. Reservations submitted on behalf of guests under the age of 18 must be made by a parent or legal guardian, who accepts full responsibility for the minor during their stay.

6.2 Casino Access

In accordance with the Gambling Act 2003 (New Zealand) and all applicable regulations, access to the casino facilities at Kalvessiapremiumstay is strictly restricted to persons who are 18 years of age or older. Valid photographic identification will be required upon entry to the casino gaming area. We reserve the right to refuse entry to any person who is unable to satisfactorily verify their age or identity, or who is otherwise excluded from the premises under applicable law.

It is an offence under New Zealand law for any person under the age of 18 to enter or remain in a casino gaming area. We take our obligations under the Gambling Act 2003 seriously and operate robust age-verification procedures both on-site and where applicable in connection with any online-related information services.

7. Responsible Gaming

is committed to promoting responsible gaming within our casino facilities in accordance with the requirements of the Gambling Act 2003 and the policies of the New Zealand Department of Internal Affairs.

We recognise that for a small number of people, gaming can become a problem. We encourage all guests to:

• Set personal limits on both time and money spent gaming before they begin;
• Treat gaming as a form of entertainment rather than a means of generating income;
• Avoid gaming when under significant financial, personal or emotional pressure;
• Take regular breaks and maintain awareness of the time spent gaming; and
• Seek assistance promptly if they feel that gaming is negatively affecting their wellbeing or finances.

Our on-site team is trained to identify and respond to signs of problem gambling and can refer guests to appropriate support services available in New Zealand. Information about self-exclusion programmes is available from our gaming team at the property. The New Zealand Problem Gambling Foundation and the national Problem Gambling Helpline are independent organisations that provide confidential support.

operates a self-exclusion programme. Any person who wishes to exclude themselves from the casino facilities may speak with the on-site Gaming Manager. Once registered, self-exclusion conditions will be enforced in accordance with our statutory obligations.

8. External Links

The Website may contain hyperlinks to third-party websites. These links are provided for your convenience and information only. has no control over the content, privacy practices or availability of those websites and does not endorse, approve or make any representation about them or their operators.

Accessing any linked third-party website is entirely at your own risk. We encourage you to review the terms of use and privacy policy of any third-party website you visit. We accept no responsibility or liability for any loss or damage you may suffer as a result of visiting a third-party website via a link from our Website.

Similarly, any links to the Website from third-party sources do not constitute endorsement by of those sources, and we are not responsible for the content of any external site linking to the Website.

9. Website Availability

We aim to ensure that the Website is available and accessible at all times; however, we do not guarantee uninterrupted or error-free access. The Website may be temporarily unavailable without notice due to:

• Scheduled or emergency maintenance;
• System failures, telecommunications outages or other technical issues;
• Events beyond our reasonable control.

We reserve the right to modify, suspend or discontinue the Website, or any part of it, at any time and without prior notice. We will not be liable to you or any third party for any such modification, suspension or discontinuation.

You are responsible for ensuring that your device and internet connection meet the minimum technical requirements needed to access and use the Website. We do not warrant that the Website is free from viruses or other technically harmful material, and you should use your own appropriate security measures when accessing the Website.

10. Limitation of Liability

10.1 Disclaimer of Warranties

The Website and all information, content and materials contained on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, to the fullest extent permissible under New Zealand law. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non-infringement.

10.2 Limitation

To the maximum extent permitted by the Consumer Guarantees Act 1993, the Fair Trading Act 1986 and other applicable New Zealand legislation, , its directors, officers, employees and agents shall not be liable for any:

• Direct, indirect, incidental, consequential, special or punitive damages;
• Loss of profits, revenue, data, goodwill or business opportunities;
• Damage to or loss of data or systems;

arising out of or in connection with your access to or use of (or inability to use) the Website, even if we have been advised of the possibility of such damages.

10.3 Consumer Rights

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition that is implied or imposed by any statute (including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986) and that cannot lawfully be excluded or limited. Where such statutory provisions apply, our liability is limited to the extent permitted by those provisions.

10.4 Indemnity

You agree to indemnify, defend and hold harmless and its officers, directors, employees and agents from and against any claims, liabilities, damages, losses, costs and expenses (including legal fees on a solicitor-client basis) arising out of or relating to your use of the Website, your breach of these Terms, or your violation of any applicable law or the rights of any third party.

11. Privacy and Personal Data

collects and processes personal data in connection with your use of the Website and the reservation process in accordance with the Privacy Act 2020 (New Zealand) and our Privacy Policy, which is available on the Website.

We will use the personal data you provide to us only for the purposes described in our Privacy Policy, including processing your reservation, communicating with you regarding your booking, and where you have consented, sending you information about our services and offers.

We are committed to protecting the security and confidentiality of any special-category personal data that we may hold about you, and we will process such data only to the extent required by law or with your explicit consent.

For any privacy-related enquiries or to exercise your rights under the Privacy Act 2020, please contact us at: privacy@kalvessiapremiumstay.com.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of laws principles.

You irrevocably agree that the courts of New Zealand shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or your use of the Website.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute, claim or controversy arising out of or relating to these Terms or your use of the Website, we encourage you to contact us in the first instance so that we may attempt to resolve the matter informally. We will endeavour to respond to your concern within a reasonable timeframe and work with you in good faith to reach an amicable resolution.

13.2 Formal Proceedings

If informal resolution is not achieved within thirty (30) days of your initial written notice to us, either party may pursue the matter through the courts of New Zealand as set out in clause 12, or, where appropriate, through the dispute resolution processes available under New Zealand consumer protection legislation or the Disputes Tribunal.

13.3 No Waiver

Nothing in this clause prevents either party from seeking urgent interlocutory or injunctive relief from a New Zealand court where such relief is necessary to protect that party's rights pending the resolution of a dispute.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or notices published on the Website, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior and contemporaneous agreements, representations and understandings.

14.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if made in writing and signed by an authorised representative of .

14.4 Assignment

You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms at any time, including in connection with a merger, acquisition, sale of assets or by operation of law.

14.5 Force Majeure

shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, civil unrest, governmental action, pandemics, telecommunications failures or power outages.

15. Contact Details

If you have any questions, concerns or complaints about these Terms or the Website, please contact us using the details below: